Gartner Research

How to Unlock Supply Chain Value From Your Australian and New Zealand Multichannel Retail Operations

Published: 18 November 2016

ID: G00300719

Analyst(s): Thomas O'Connor

Summary

Australia and New Zealand's retail market is experiencing significant change. As a result, new market leaders are emerging. This research advises supply chain leaders how, through fulfillment and returns processes, to create an enhanced offer that drives customer satisfaction and profitability.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Increase Fulfillment Automation and Optimize the Customer Experience by Implementing New Multichannel Order Management and Inventory Visibility Systems
    • Recommendations
  • Employ Fast, Cost-Effective Delivery by Leveraging Fulfillment From Stores, in Addition to Distribution Centers
    • Recommendations
  • Drive Full-Priced Resale and Inventory Productivity by Optimizing Your Reverse Logistics Capabilities
    • Recommendations

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