Gartner Research

IT Vendor Performance Management Demands New Methods to Deliver Speed and Agility

Published: 23 November 2016

ID: G00299326

Analyst(s): Edward Weinstein

Summary

IT vendor management must respond with new models centered on agility and speed to meet stakeholder demands for delivering rapid innovation and differentiation. Sourcing and vendor management leaders must adopt new measures and methods to optimize vendor performance in "fast-track" IT initiatives.

Table Of Contents
  • Key Challenges

Analysis

  • Develop and Align Your Vendor Performance Management Program to Support the Differences Between Traditional and Fast-Track Sourcing Initiatives
  • Link the Required Business Outcomes of a Vendor Engagement to a Set of Necessary Behavioral Expectations
    • Outcomes
    • Behavioral Characteristics
  • Create a Governance Structure That Will Facilitate Quick Gathering of Relevant, Actionable Vendor Performance Metrics in Fast-Track IT Efforts

Case Study

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