Gartner Research

Innovation Insight for Understanding Customer Data Platforms

Published: 21 November 2016

ID: G00309074

Analyst(s): Christi Eubanks


The CDP is garnering interest from marketing leaders, thanks to a compelling promise — providing a holistic view of the customer to help execute and optimize personalized journeys. This research tells marketing leaders what to expect from this emerging market and how to think about investment.

Table Of Contents


  • Definition
  • Description
  • Benefits and Uses
  • Adoption Rate
  • Risks
  • Evaluation Factors
  • CDP Alternatives
  • Recommendations
  • Representative Providers

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.