Gartner Research

Healthcare Supply Chain Best Practice Series: Supplier Scorecards Make the Grade at the University of Chicago Medical Center

Published: 23 November 2016

ID: G00319553

Analyst(s): John Johnson , Eric O'Daffer


Supplier reviews at the University of Chicago Medical Center were inconsistent and focused only on sales volume and contract tiers, with little discussion of value-added performance. This note shows how supply chain leaders can use supplier scorecards to improve efficiencies and patient care.

Table Of Contents
  • Key Challenges



  • Quality: The Drive for Zero Defects
  • Cost: UCM Seeks Best-in-Market Pricing and Innovative Ideas for Cost Savings
  • Deliveries: Suppliers Must Deliver on Time and Complete Orders
  • Technology and Innovation: Suppliers Must Drive a Steady Stream of New Products
  • Service: Suppliers Must Meet Vigorous Standards, Including Best-in-Class Customer Focus
  • Supplier Scorecards Ultimately Drive Efficiency Gains for the University of Chicago Medical Center and Its Suppliers

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