Gartner Research

Application Leaders Must Deal With Hybrid Reality: Expand Business Engagement to Embrace All Cloud Initiatives

Published: 01 December 2016

ID: G00317090

Analyst(s): Christian Hestermann , Stefan Van Der Zijden , Bill Swanton , Mark Driver


Many organizations have acquired cloud-based SaaS applications without involving the IT department. Application leaders that assume a broker role can provide valuable services to cover for gaps in operation and support, and provide "just enough" guidance to govern corporate-level concerns.

Table Of Contents


  • Introduction
    • Other Documents in This Series
    • Context of Referenced Gartner Documents
  • Challenges and Recommendations
    • Evolve toward a Cloud Broker Role and Embrace the Cloud-Based Applications Acquired by the Business
    • Create a "SaaS Reality" Presentation to Educate Business-Unit Leaders and SaaS Champions
    • Reach Out to Business Leaders and Offer Services to Fill Gaps in Operation and Support
    • Implement "Just Enough" Governance to Guide the Acquisition and Operation of Cloud-Based Applications and Guard Against Corporate-Level Concerns

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