Gartner Research

ERP II SAP/Oracle Escalation Wake-up Call

Published: 14 February 2002

ID: G00104511

Analyst(s): Derek Prior, Betsy Burton

Summary

Some enterprises with large-scale SAP/Oracle systems have experienced an Oracle DBMS bug, which has exposed problems with the vendors' support escalation processes. We provide advice on how to avoid downtime.

Table Of Contents
  • Tactical Guidelines
  • Key Issues

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