Gartner Research

Critical Capabilities for Enterprise Content Management

Published: 29 November 2016

ID: G00304085

Analyst(s): Karen M. Shegda, Gavin Tay


ECM solutions must address a range of user constituencies, within and outside the enterprise, while meeting a broad set of functional requirements. This document will help application leaders of ECM initiatives identify the solutions they can deploy to address uses important to their organizations.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Alfresco
    • Dell EMC
    • Everteam
    • Hyland
    • IBM
    • Laserfiche
    • Lexmark
    • M-Files
    • Microsoft
    • Newgen Software
    • Objective
    • OpenText
    • Oracle
    • SER Group
    • Xerox
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Document Capture/Ingestion
    • Classification/Categorization
    • Insight Engine
    • Content Security
    • Regulations/Certifications
    • Mobility
    • Integration/Interoperability
    • Social/Collaboration
    • BPM/Rule Engine
    • Analytics/BI
  • Use Cases
    • Personal and Team Productivity
    • Records Management and Compliance
    • Process Applications
    • Content Ecosystem
    • Digital Transformation/Modernization

Inclusion Criteria

  • Critical Capabilities Rating

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.