Gartner Research

How the PMO Can Make the Best of Shadow IT

Published: 30 November 2016

ID: G00318343

Analyst(s): Donna Fitzgerald


When the IT PMO learns of a "shadow IT" situation with a business-appointed project manager already in place, an offer of true collaboration from the program and portfolio management leader might be a more effective response than instigating a battle over control.

Table Of Contents
  • Key Challenges



  • Use These Four Quick Wins to Shine a Light on Shadow IT
  • Opt for a Co-project or Co-program Manager When the Business Side of the Program Overshadows the IT Side, but Both Are Critical
  • Move Midlevel Business PMs Into a Product Owner Role, Thus Allowing the IT PM to Do the Project Management
  • Be Aware That Politics and Power Make Out-of-the-Box Solutions Necessary in Some Business-Led Programs

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