Gartner Research

IT Key Metrics Data 2017: Executive Summary

Published: 12 December 2016

Summary

This research contains enterprise-level IT investment, cost and staffing metrics, as well as business productivity ratios for 21 vertical industries, collected throughout 2016 from a global audience. It provides an overall summary of the IT Key Metrics Data: Key Industry Measures published research.

Included in Full Research

  • How Does Your IT Organization Stack Up Against the Competition?
    • IT Key Metrics Data Research Background
    • IT Key Metrics Data Key Industry Measures Overview
    • Using This Research
    • Gartner’s ITBudget Tool: Compare Your IT Metrics to Your Industry
    • Gartner IT Key Metrics Data Series
    • IT Key Metrics Data Source
    • Data Variations
  • Demographics
  • 2016 IT Investment Measures
    • Total IT Spending/Budget Definition
    • Points of Clarification
    • IT Intensity
    • IT Spending as a Percent of Revenue, 2016
    • IT Spending as a Percent of Operating Expense, 2016
    • IT Spending per Employee, 2016
    • IT Spending Percent Change, 2015 to 2016
  • 2017 Outlook
    • IT Spending Percent Change, 2016 to 2017
    • IT Spending as a Percent of Revenue, 2017 Projected
    • IT Spending as a Percent of Operating Expense, 2017 Projected
    • IT Spend per Employee, 2017 Projected
  • IT Budget Distributions: Uncover the Facts
    • IT Operational Versus Capital Spending
    • Strategic IT Spending Portfolio: Run, Grow and Transform the Business IT Spending
    • Centralized versus Decentralized IT Spending: Formal IT Budget, Business Unit IT and Shadow IT
    • IT Spending Distribution: Hardware, Software, Personnel and Outsourcing, 2016
    • Distribution of IT Cost by IT Functional Area, 2012 to 2016
  • IT Staffing Trends
    • IT Full-Time Equivalents as a Percent of Employees
    • Distribution of IT FTEs: Insourced versus Contractor, 2016
    • Distribution of IT Staff by Role
    • Distribution of IT Staff by IT Functional Area
  • Conclusions
  • Related IT Key Metrics Data Research
  • Appendix: Exploring Gartner's Prescriptive Benchmark Analytics Capabilities
    • Gartner Benchmark Analytics Select Case Studies

Analysts:

Disha Badlani,  Linda Hall,  Shreya Futela,  Eric Stegman

Access Research

Already a Gartner client?

To view this research and much more, become a client.

Speak with a Gartner specialist to learn how you can access peer and practitioner research backed by proprietary data, insights, advice and tools to help you achieve stronger performance.

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Gartner research: Trusted insight for executives and their teams

What is Gartner research?

Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance.

Gartner research is unique, thanks to:
Independence and objectivity

Our independence as a research firm enables our experts to provide unbiased advice you can trust.

Actionable insights

Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps.

Proprietary methodologies

Our research practices and procedures distill large volumes of data into clear, precise recommendations.

Gartner research is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth.

Tap into our experts

We offer one-on-one guidance tailored to your mission-critical priorities.

Pick the right tools and providers

We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision.

Create a network

Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy.

Complementary related insights

Gartner clients can log in to access the full library.

Article

Beyond ChatGPT: The Future of Generative AI for Enterprises
Article

7 CIO Resolutions for a Successful 2023
Podcast

Start With Infrastructure and Operations to Navigate 2023’s Business Pressures
Research

Platforms and Tools to scale the Delivery of High-Quality Software
Research

2022-2024 Technology Adoption Roadmap for MSEs
Research

CISO Foundations: Cybersecurity Talent Strategies for CISOs
Webinar

The Gartner 2023 Top Priorities for CIOs Across Industries
Webinar

How Your Organization Can Achieve Best-in-Class CX Capabilities

Experience Information Technology conferences

Join your peers for the unveiling of the latest insights at Gartner conferences.

View Conferences

©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.