Gartner Research

IT Key Metrics Data 2017: Executive Summary

Published: 12 December 2016

Summary

This research contains enterprise-level IT investment, cost and staffing metrics, as well as business productivity ratios for 21 vertical industries, collected throughout 2016 from a global audience. It provides an overall summary of the IT Key Metrics Data: Key Industry Measures published research.

Included in Full Research

  • How Does Your IT Organization Stack Up Against the Competition?
    • IT Key Metrics Data Research Background
    • IT Key Metrics Data Key Industry Measures Overview
    • Using This Research
    • Gartner’s ITBudget Tool: Compare Your IT Metrics to Your Industry
    • Gartner IT Key Metrics Data Series
    • IT Key Metrics Data Source
    • Data Variations
  • Demographics
  • 2016 IT Investment Measures
    • Total IT Spending/Budget Definition
    • Points of Clarification
    • IT Intensity
    • IT Spending as a Percent of Revenue, 2016
    • IT Spending as a Percent of Operating Expense, 2016
    • IT Spending per Employee, 2016
    • IT Spending Percent Change, 2015 to 2016
  • 2017 Outlook
    • IT Spending Percent Change, 2016 to 2017
    • IT Spending as a Percent of Revenue, 2017 Projected
    • IT Spending as a Percent of Operating Expense, 2017 Projected
    • IT Spend per Employee, 2017 Projected
  • IT Budget Distributions: Uncover the Facts
    • IT Operational Versus Capital Spending
    • Strategic IT Spending Portfolio: Run, Grow and Transform the Business IT Spending
    • Centralized versus Decentralized IT Spending: Formal IT Budget, Business Unit IT and Shadow IT
    • IT Spending Distribution: Hardware, Software, Personnel and Outsourcing, 2016
    • Distribution of IT Cost by IT Functional Area, 2012 to 2016
  • IT Staffing Trends
    • IT Full-Time Equivalents as a Percent of Employees
    • Distribution of IT FTEs: Insourced versus Contractor, 2016
    • Distribution of IT Staff by Role
    • Distribution of IT Staff by IT Functional Area
  • Conclusions
  • Related IT Key Metrics Data Research
  • Appendix: Exploring Gartner's Prescriptive Benchmark Analytics Capabilities
    • Gartner Benchmark Analytics Select Case Studies

Analysts:

Disha Badlani,  Linda Hall,  Shreya Futela,  Eric Stegman

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