Gartner Research

How to Deliver a SaaS-Based Intranet After Deploying Office 365

Published: 01 December 2016

ID: G00311544

Analyst(s): Larry Cannell


SaaS-based intranet products fill an important gap in Office 365 and offer opportunities to reinvent an enterprise's homepages. This report describes how intranets have changed and outlines the steps technical professionals can use to scope, select, implement and sustain an intranet.

Table Of Contents

Problem Statement

  • Office 365's Influence on Intranets
    • The Intranet's Primary Responsibility Is Distributing Information

The Gartner Approach

The Guidance Framework

  • Establish Ownership and Define a Narrow Intranet Scope
    • Scope the Intranet to Something Achievable and Manageable
    • Drawing a Line Around the Intranet
  • Select an Intranet Service
    • Approach Intranet Product Selection Tactically
  • Implement the Service
    • Approach an Intranet Like an Enterprise Application
    • Executing a SaaS-Based Intranet Project
  • Sustain Your Intranet
    • Staff and Empower Intranet Management Like You Mean It
    • Formalize Your Governance
    • Transition to Ongoing Technical, Content and Community Support

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