Gartner Research

Innovation Tech Insight: Emergency/Mass Notification Services

Published: 02 December 2016

ID: G00311265

Analyst(s): Roberta Witty , Pankaj Prasad


Many security and risk management leaders tasked with business continuity management responsibilities use emergency/mass notification services to send critical and emergency messages to workforces, customers and other stakeholders. There are many use cases; SaaS is the most common delivery model.

Table Of Contents


  • Definition
  • Description
  • Benefits and Uses
  • Adoption Rate
  • Risks
  • Evaluation Factors
  • EMNS Alternatives
    • Channel-Specific Solutions
    • IT Service Alerting
    • CPaaS
  • Recommendations
  • Representative Providers

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