Gartner Research

Making Payments Invisible Demands Highly Visible Steps

Published: 05 December 2016

ID: G00313918

Analyst(s): Christophe Uzureau

Summary

"Invisible," frictionless or seamless payments promise to make transactions simpler for consumers and more efficient for banks and merchants. But the transition to invisible payments will require bank CIOs to focus first on making processes flexible before making them invisible to customers.

Table Of Contents
  • The Path to "Invisible Payment" Systems Is Not Straightforward
    • Security Perceptions Shift Slowly
    • Making a Payment Is Not Just One Step for Customers
    • Making It Natural Is Not (That) Necessary
  • Thinking Beyond Payment Initiation
    • Pre- and Post-Transaction Services
    • Flexibility Before Invisibility

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.