Gartner Research

Eight Best Practices for Creating High-Impact Business Capability Models

Published: 09 December 2016

ID: G00314568

Analyst(s): Betsy Burton, Michele Cantara, Don Scheibenreif


Over the years, clients have shared with us their best practices for creating business capability modeling that translate business strategy into execution. Enterprise architecture and technology innovation leaders should build on these best practices.

Table Of Contents
  • Key Challenges



  • Start by Articulating Your Business Strategy and Target Business Outcome
  • Focus on Future-State Business Capabilities First and Foremost
  • Build Your Business Capability Model Based on Your Business Strategy, Not Generic Reference Models or Templates
  • Don't Confuse a Business Capability Model With a Business Process or Other Type of Model
  • Label Each Capability With a "Verb-Noun" Combination to Emphasize Action
  • Limit Business Capabilities to Eight to 10 Capabilities at Each Level
  • Use Capability Labels to Convey the Value Delivered to External Stakeholders
  • Engage and Influence Stakeholders From Business and IT

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