Gartner Research

The Gartner Framework for E-Government Strategy Assessment

Published: 08 March 2002

ID: G00104993

Analyst(s): Gregg Kreizman , David Seabrook, Bill Keller, Massimo Pretali, Andrea Di Maio , Christopher H. Baum


Falling revenue and overambitious objectives are forcing governments to reassess their e-government strategies in terms of constituent service, operational efficiency and political return. We provide a framework for such assessments.

Table Of Contents
  • Management Summary
  • The Need For a New Assessment Approach
    • Shortcomings of Established Assessment Frameworks
    • A Wider Range of Metrics is Needed
  • Basic Requirements of an E-Government Assessment Framework
  • The Gartner Framework
    • Assessing Constituent Service Levels
    • Assessing Operational Efficiency
    • Assessing Political Return
  • Configuring the Assessment Framework
  • Synthesizing and Presenting Results
  • Conclusion

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