Gartner Research

Vendor Rating: Salesforce

Published: 20 December 2016

ID: G00316218

Analyst(s): Patrick Sullivan , Jeff Freyermuth , David Smith , Chris Fletcher , Theodore Travis , Jake Sorofman , Michael Maoz , Gregg Kreizman , Neil Wynne , Jo Liversidge , Ed Thompson , Nadine LeBlanc , Adnan Zijadic , Olive Huang , Adam Woodyer , Penny Gillespie , Yefim Natis , Rita Sallam , Larry Cannell , Gene Phifer , Jason Wong , Richard Marshall


Salesforce, which will exceed $8 billion in revenue during fiscal 2017, offers seven major software product lines focused on customer engagement in more than 25 countries. Salesforce is rated across multiple areas to help CIOs and application leaders gauge its relevance to their organizations.

Table Of Contents

Overall Rating

  • Overall Rating: Strong

Detailed Rating

  • Product/Service: Strong
  • Support/Account Management: Strong
    • Direct Sales
    • Indirect Sales
    • AppExchange
    • Professional Services
    • External Service Provider Partnerships
    • Customer Support
  • Pricing Structure: Variable
    • SLA
    • Pricing
  • Technology/Methodology: Positive
  • Strategy: Strong
  • Corporate Viability: Strong
    • Financial: Positive

Additional Analyst Insights

  • Analytics Strategy
  • User Experience and Strategy
  • Strategy for Small or Midsize Businesses (SMBs)
  • Mobile Strategy
  • Strategy for Marketing Cloud
  • CRM Lead Management Strategy
  • Digital Commerce Strategy
  • Strategy for Social in the Workplace
  • Strategy for Identity and Access Management as a Service
  • Strategy for Social CRM

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