Gartner Research

Company Profile: First Data Expands From Payment Services to E-Commerce

Published: 18 April 2002

ID: G00105201

Analyst(s): Susan Cournoyer


First Data emphasized payment expertise and strategic partnerships to drive growth in the 1990s. The new CEO has added international expansion, CRM, and innovation as strategies to drive continued growth.

Table Of Contents
  • Executive Summary
    • Study Objectives
    • Methodology
    • Gartner Dataquest Perspective
    • Gartner Dataquest Recommendations
  • Company Overview
    • Company Statistics
    • Services: Market Position and Strategy
    • Brand
    • Mission Statement
    • Competitive Differentiators
    • Service Strategy
  • Organization and Financial Performance
    • Organization
    • IT Services Financial Analysis
  • Service and Solution Portfolio
  • Service Delivery
    • Service Delivery
    • Partnership and Alliances
    • Service Quality
    • Vertical Markets
  • Sales and Marketing
    • Sales Strategy
    • Target Customer
    • Partnerships and Alliances
    • Services Marketing
    • Services Pricing
  • Skills and Resources
    • Training and Mentoring Programs
    • Emerging Payments: Patent and Patent-Pending Technologies
  • Gartner Dataquest Perspective
    • Future Directions
    • Gartner Dataquest Recommendations
  • Glossary of Terms

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