Gartner Research

Vendor Rating: IBM

Published: 30 December 2016

ID: G00316110

Analyst(s): Tom Austin , Rita Sallam , Lawrence Orans , Colin Fletcher , Jason Wong , Daryl Plummer , Keith Guttridge , Alfonso Velosa , Andrew White , David Cearley , George J. Weiss , Chris Fletcher , Roger W. Cox , Julie Short , Cathy Tornbohm , Mark Driver , Allie Young , Patrick Sullivan , Thomas Murphy , Andrew Neff , Mike Gotta , Gianluca Tramacere


IBM continues to position itself for the digital era, even as its legacy business continues to decline. With its vast resources, IBM must overcome cultural and product inertia to gain speed and momentum to move IBM innovation into mainstream leadership in newer market segments.

Table Of Contents

Overall Rating

  • Overall Rating: Positive

Detailed Rating

  • Product/Service: Positive
  • Support/Account Management: Strong
  • Pricing Structure: Variable
  • Technology/Methodology: Positive
  • Strategy: Positive
  • Corporate Viability: Variable
  • Financial: Variable

Additional Analyst Insights

  • Cloud Computing
  • Cognitive/Watson
  • Analytics
  • Data and Information Management
  • IoT
  • Commerce
  • Infrastructure Services/Outsourcing
  • Social Software in the Workplace
  • IBM Mobile App Development Platform Strategy
  • Servers
  • Security Systems
  • IBM Storage
  • Integration and Optimization
  • Consulting
  • Application Services/Outsourcing
  • Business Process Outsourcing

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