Gartner Research

Government Portals Need to Evolve Now or They Won't Satisfy Anyone

Published: 03 January 2017

ID: G00316766

Analyst(s): Bill Finnerty , Dean Lacheca


E-government era portals fail to meet the needs of a digital society. Government CIOs must rethink their portal strategy and evolve their approach to delivery. IT departments need new skills, new technologies and new partners to deliver the next generation of multichannel, citizen-centric portals.

Table Of Contents
  • Key Challenges



  • Use a Bimodal Approach to Experiment With New Technologies While Still Maintaining Existing Services Provided Through the Portal
  • Align Portal Governance With Digital Government Initiatives to Ensure That Your Portal Delivers on Business Outcomes
  • Ensure Your Digital Government Platform Strategy Includes the Evolution of Your Government Portal
  • Pursue a Citizen-Centric Approach That Leverages Citizen Experience and Metrics to Drive Portal Success

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