Gartner Research

Exploit IT Services Market Dynamics Primer for 2017

Published: 03 January 2017

ID: G00318294

Analyst(s): Allie Young, Arup Roy , Gianluca Tramacere


Digital business, intelligent automation and service optimization/innovation are key priorities defining service providers' ability to succeed. Gartner's 2017 research will help technology business unit leaders responsible for IT services LOBs overcome challenges and identify opportunities to grow.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • Where are the most promising growth opportunities in the IT services market for both revenue and profit?
    • How do service providers compare in performance and differentiate for competitive advantage?
    • What digital business services are necessary to support client needs?
    • How will intelligent automation impact the IT services opportunity?
    • What metrics and best practices will you need to achieve service effectiveness, increased margins and a strong value proposition?

Related Priorities

  • Suggested First Steps
  • Essential Reading

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