Gartner Research

Enhance the Technology and Service Provider Customer Experience Primer for 2017

Published: 03 January 2017

ID: G00318281

Analyst(s): Jessica Ekholm


Cutting-edge trends and innovative approaches can support customer experience efforts. Our research guides technology product marketing leaders, technology product management leaders and technology strategic planners on how to innovate, personalize and enhance the TSP customer experience.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • How can we create a personalized, intelligent customer experience?
    • How can we enable and monetize IoT through the connected home?

Related Priorities

  • Suggested First Steps
  • Essential Reading

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