Gartner Research

IT Services Financial Metrics Analysis

Published: 26 April 2002

ID: G00105628

Analyst(s): Martin Lee, Lewis M. Clark


Trends across various financial metrics derive from a mid-2001 vendor survey that's updated with recent data. Recommendations to IT services firms are based on industry benchmarks and market conditions.

Table Of Contents
  • Executive Summary
    • Study Objectives
    • Methodology
    • Key Findings
    • Recommendations to IT Professional Services Providers
  • Scope and Methodology
    • Definitions
    • Methodologies
    • Respondent Demographics
    • Finance and Performance Survey Participants
    • Related Reports
  • Trends in Financial and Performance Metrics
    • Professional Services Revenue
    • Professional Services Billable Head Count
    • Average Voluntary Attrition
    • Utilization Rate
    • Gross Service Margins
    • Percent Revenue From Top Five Clients
    • New-Client Percentage
    • DSO
    • Win Rate
    • Metric Trends
  • Findings and Recommendations
    • Key Findings From Vendor Survey
    • Recommendations to IT Professional Services Providers
  • Glossary of Terms

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