Gartner Research

Three Practices to Shift Business Expectations of IT Beyond 'Run the Business'

Published: 04 January 2017

ID: G00319554

Analyst(s): Donna Scott , John MacDorman


Many CIOs are held back by business executives' narrow efficiency expectations of IT, and want to move beyond "run the business" to deliver on growth and transformation. We offer three practices to jump-start a change in the business perception of IT and to reposition CIOs for innovative leadership.

Table Of Contents
  • Key Challenges



  • Change the Conversation From IT-Centric Outcomes to Business Outcomes and Capabilities
  • Show You Can Deliver More Than Run the Business: Invest in Bimodal IT
  • Invest in the IT Front Office, Starting With Business Relationship Management

Case Study

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