Gartner Research

How to Integrate the Order-to-Cash Process Across Functions to Improve Service and Cash Flow

Published: 09 January 2017

ID: G00317185

Analyst(s): Beth Coppinger

Summary

Effective management of the O2C process requires the linkage of operations across multiple functional boundaries. Supply chain leaders can use this research to create an integrated and aligned O2C process to deliver reliable, consistent customer service and improved cash flow.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Audit the O2C Process and Redefine Cross-Functional Linkages
    • Audit the O2C Process
    • Redefine the Linkages
  • Make Customer Service Metrics a Business Priority
    • Define, Measure and Improve
    • Make Customer Service a Strategic Priority
  • Integrate Systems and Improve Data Visibility

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