Effective management of the O2C process requires the linkage of operations across multiple functional boundaries. Supply chain leaders can use this research to create an integrated and aligned O2C process to deliver reliable, consistent customer service and improved cash flow.
- Audit the O2C Process and Redefine Cross-Functional Linkages
- Audit the O2C Process
- Redefine the Linkages
- Make Customer Service Metrics a Business Priority
- Define, Measure and Improve
- Make Customer Service a Strategic Priority
- Integrate Systems and Improve Data Visibility
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