Gartner Research

Maverick* Research: To Avoid Working for Robots, Make Robots Work for Your Organization

Published: 13 January 2017

ID: G00305757

Analyst(s): Craig Roth


Business and IT leaders must create organizational competency for automation. Use an HR-inspired COE, treating it as "robotic staff augmentation" — a new, bottom level on org charts. (Maverick research deliberately exposes unconventional thinking and may not agree with Gartner's official positions.)

Table Of Contents


  • *Maverick Research
  • How to Avoid the Five Pitfalls of Automation
    • Automation Pitfall No. 1: Making All-or-Nothing Automation Choices
    • Automation Pitfall No. 2: Evaluating Automation at a Holistic Level
    • Automation Pitfall No. 3: Automating Too Soon (and Too Rigidly)
    • Automation Pitfall No. 4: Automating Too Late
    • Automation Pitfall No. 5: Taking a Narrow View of the Automation Technology Spectrum
  • An Approach for Dealing With Automation Complexity
    • Robotic Staff Augmentation
    • Think Like HR (Not IT) When Setting Up an Automation COE
    • Automation Can Be Scary, but Proper Application Can Be Best for Everyone
  • Recommendations
    • Continue the Discussion

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