Gartner Research

Engage S&OP Stakeholders Before the Maturity Assessment to Prep People for Cooperation

Published: 13 January 2017

ID: G00317566

Analyst(s): Pam Fitzpatrick


The success of an S&OP adoption or optimization initiative greatly depends on stakeholders' willingness to change how they interact and make decisions. Supply chain leaders can smooth the transition by engaging and educating stakeholders far in advance of the maturity assessment.

Table Of Contents
  • Key Challenges



  • Start Two-Way Conversations With Stakeholders Before the Assessment
    • Define Outcomes for Building Awareness of the S&OP Concept
  • Figure Out What Really Concerns or Excites Your Stakeholders
    • Who Are My Stakeholders?
    • What Do We Need to Know About Them?
    • Your Stakeholder Analysis Is a Living Document, so Keep It Simple
  • Build Name Recognition With Simple, Explanatory Communication Tools About S&OP
  • Start Stakeholder Dialogue and Capture Feedback
  • Prepare Outcomes, Agenda, Content and Feedback Loops for the Assessment Kickoff Meeting
    • Don't Forget the Feedback

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