Gartner Research

Optimizing Foundational Technology in Utilities Primer for 2017

Published: 10 January 2017

ID: G00318160

Analyst(s): Chet Geschickter , Randy Rhodes


Expectations for utility digital excellence are rising. Customers want services that fit their digital lifestyle. Financial pressures and aging assets make excellence in asset management critical. Grid modernization requires a refresh of operations technology. We give CIOs advice in these areas.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • How should we evolve our core utility industry business systems to achieve customer service excellence and improve our revenue life cycle processes?
    • What systems, capabilities and best practices should we implement to optimize our performance in utility operations?
    • How should we evolve our core utility asset management and field service capabilities to improve financial performance and increase reliability?

Related Priorities

  • Suggested First Steps
  • Essential Reading

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