Gartner Research

Leveraging IT for Effective Healthcare Consumer, Member and Patient Engagement Primer for 2017

Published: 10 January 2017

ID: G00318213

Analyst(s): Laura Craft


Business, economic and technology forces have moved the consumer to the center of healthcare decision making. This research advises healthcare CIOs on consumer engagement strategies that contribute to key healthcare objectives.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • What technology-enabled consumer/member/patient engagement strategies can healthcare payers and providers leverage to improve satisfaction and healthcare quality, and lower the cost of care?
    • What technologies, vendors and solution architectures can enable healthcare payers and providers to realize the benefits of their consumer engagement strategies?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

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