Gartner Research

China Summary Translation: 'Survey Analysis: Customers Rate Their BI and Analytics Platform Experience, 2016'

Published: 10 January 2017

ID: G00323057

Analyst(s): Twiggy Lo , Rita Sallam


Data and analytics leaders should use customer experience, operations capabilities, ease of use and achievement of business benefits as critical measures when selecting a modern BI and analytics platform.

Table Of Contents



Survey Analysis: Customers Rate Their BI and Analytics Platform Experience, 2016

  • Key Findings
  • Recommendations

Survey Objective

Data Insights

  • Market Understanding
    • Ease of Use
    • Complexity of Analysis
  • Customer Experience
    • Achievement of Business Benefits
    • User Enablement
    • Availability of Skilled Resources
  • Operations
    • Product Support
    • Product Quality
    • Ease of Upgrade/Migration
  • Sales Execution and Pricing
    • Cost of Software as a Limitation to Broader Deployment
    • BI and Analytics Standardization
  • Methodology

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