Gartner Research

Magic Quadrant for Managed Workplace Services, Europe

Published: 11 January 2017

ID: G00313841

Analyst(s): Gianluca Tramacere , Federica Troni , Nikos Drakos

Summary

Gartner positions 15 providers in the European MWS market according to their execution and strategic vision for the future of MWS. Our analysis of key trends, providers and offerings helps sourcing and vendor management leaders choose the right provider in a crowded, critical market.

Table Of Contents

Market Definition/Description

  • Managed Workplace Services
    • Definition: European Countries

Magic Quadrant

  • Vendor Strengths and Cautions
    • Atos
    • Capgemini
    • Cognizant
    • Computacenter
    • CSC
    • Dell Services
    • Fujitsu
    • Getronics/GWA
    • HCL Technologies
    • HPE (Enterprise Services)
    • IBM
    • Stefanini
    • T-Systems
    • Unisys
    • Wipro
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

  • Inclusion Criteria

Evaluation Criteria

  • Ability to Execute
    • Service Capabilities
    • Overall Viability (Business Unit, Financial, Strategy, Organization): Financials
    • Sales Execution and Pricing
    • Market Responsiveness and Track Record
    • Marketing Execution
    • Customer Experience
    • Operations
  • Completeness of Vision
    • Market Understanding
    • Marketing Strategy
    • Sales Strategy
    • Offering Strategy
    • Business Model
    • Vertical/Industry Strategy
    • Innovation
    • Geographic Strategy
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players

Context

  • Evaluate Gartner's Vendor Positioning to Find Candidates That Meet Your Specific Requirements

Market Overview

  • Windows 10, a Catalyst of Change
  • Unified Workspaces and the Role of Analytics and Artificial Intelligence
  • Persona-Based Services
  • As a Service
  • IoT
  • Mobility
  • Final Considerations

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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