Run-Grow-Transform is a useful and respected simplification that CIOs can use to communicate differentiated value and quality of services in the IT service portfolio. It can help prioritize where IT needs to spend resources to excel versus reducing costs and optimizing with minimal business impact.
- Use Gartner's Run-Grow-Transform Decision Tree to Group IT Services Into Clearly Differentiated Categories
- Different Business Customers Have Different Expectations of IT
- Select Category Names That Resonate With Business Stakeholders
- Confirm Your IT Service Portfolio Spending Matches Business Priorities
- Bottom Line
Gartner Recommended Reading