Gartner Research

Planning, Selecting and Deploying Unified Communications and Collaboration Primer for 2017

Published: 16 January 2017

ID: G00318240

Analyst(s): Mike Fasciani , Drew Kraus

Summary

UCC solutions support enterprisewide, individual-user, workgroup, customer and partner needs. Application leaders responsible for UCC must balance offerings from strategic megavendors with best-of-breed "point" solutions to drive agility and competitive differentiation.

Table Of Contents

Scope

Analysis

  • Top Challenges and How Gartner Can Help
    • How do we develop a UCC strategy and roadmap that is aligned with business priorities in collaboration with business partners?
    • How do we select and deploy UCC technologies from the wide array of vendor portfolios and best-of-breed offerings?
    • How do we fit key emerging technologies, such as cloud, mobile, video and consumer functionality, into our overall UCC strategy?
    • How do we enable innovation within business units and workgroups, while ensuring continued operation of critical UCC functions?
    • How do we integrate our UCC solution with key adjacent business initiatives, including customer service, the digital workplace, analytics and business process integration?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

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