Gartner Research

Company Profile: T-Systems

Published: 13 May 2002

ID: G00106086

Analyst(s): Robert H. Brown

Summary

In its drive to converge telecommunications and IT, expand and become "all things to all people," could T-Systems dilute its high value-add, end-to-end IT services provision by spreading itself too thinly?

Table Of Contents
  • Executive Summary
    • Study Objectives
    • Methodology
    • Company Highlights and Key Findings
    • Gartner Dataquest Recommendations
  • Company Overview
    • Company Statistics
    • Services: Market Position and Strategy
    • Brand
    • Mission Statement
    • Competitive Differentiators
    • Services Strategy
  • Organization and Financial Performance
    • Organization
    • IT Services Financial Analysis
  • Service Portfolio
    • Solution Offerings
  • Service Delivery
    • Service Delivery Approaches
    • Partnership and Alliances
    • Service Quality
    • Vertical Markets
  • Sales and Marketing
    • Sales Strategy
    • Target Customer
    • Vertical Selling
    • Future Shifts in Business Development and Sales
  • Skills and Resources
    • Recruiting
    • Induction
    • Ongoing Development and Assessment
    • Future Skills Requirements
  • Gartner Dataquest Perspective
    • Gartner Dataquest Recommendations
    • Recommendations for IT Services Vendors
  • Glossary of Terms

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