Gartner Research

Forecast Analysis: Unified Communications, Worldwide, 4Q16 Update

Published: 18 January 2017

ID: G00315925

Analyst(s): Daniel O'Connell , Scott Morrison, Megan Fernandez , Tom Eagle


Global spending on unified communications will grow at a 3.2% CAGR in current U.S. dollars to reach $43.4 billion in 2020. Cloud telephony will represent the most significant growth opportunity, followed by cloud-based web-conferencing services.

Table Of Contents
  • Overview
  • Companion Documents

Forecast Data

Market Impact

  • Microsoft Skype for Business Evolution Accelerates Premises to Cloud-Based Delivery Migration Path
  • Workspace Design Changes Slow Demise of Group Videoconferencing Systems
  • Changes in Mix of License Types Accelerates User Adoption Across Organizations
  • Small Businesses Transition From Freemium to "Paid For" Conferencing to Acquire Necessary Functionality


  • Features and Service Types
  • Workplace Policies
  • Provider Technology/Service Offerings
  • Provider Service and License Offerings

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