Gartner Research

Forecast Analysis: IT Services, Worldwide, 4Q16 Update

Published: 18 January 2017

ID: G00323225

Analyst(s): Gianluca Tramacere, Allie Young, TJ Singh , Tina T. Tang, Fred Ng, Dean Blackmore , Mika Rajamaki, David Ackerman , Susan Tan , Susanne Matson , Sandra Notardonato , Patrick Sullivan , Arup Roy , Julie Short, Christine Tenneson , Cathy Tornbohm , Helen Huntley , Jacqueline Heng, Gregor Petri , Sid Nag , Ed Anderson


The worldwide IT services market will grow by 4.2% in U.S. dollars (4.6% in constant currency) in 2017. Digital business, intelligent automation services, and service optimization and innovation are driving market growth, but economic challenges remain, acting as a counter-balance to faster growth.

Table Of Contents
  • Overview
  • Companion Documents

Forecast Data

Market Impact

  • Forecasts for China, Singapore and Latin America Show the Greatest Changes From 3Q16
  • Consulting and Implementation: Digital Projects Are Key Drivers of Growth
  • ITO: Intelligent Automation Services to Drive Down Prices in Labor-Intensive ITO
  • BPO: Prolonged Uncertainty Leading to Greater Evaluation of RPA
  • Product Support Services


  • Consulting and Implementation
  • ITO
  • BPO
  • Product Support Services

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