Gartner Research

China Summary Translation: 'Predicts 2017: CRM Customer Service and Support'

Published: 20 January 2017

ID: G00323080

Analyst(s): Michael Maoz , Olive Huang

Summary

Over the next few years, using analytics and AI to deliver greater relevancy in customer support interactions will be key to customer excellence. Our research helps application leaders respond to the rapid evolution in uncovering customer insight, delivered increasingly via mobile customer service.

Table Of Contents

主要观点

建议

Predicts 2017: CRM Customer Service and Support

  • Key Findings
  • Recommendations

Analysis

  • What You Need to Know
  • Strategic Planning Assumptions
  • Replay Prediction
  • A Look Back

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