Gartner Research

Planning, Sourcing and Managing Communications Services Primer for 2017

Published: 20 January 2017

ID: G00318243

Analyst(s): Katja Ruud , Bjarne Munch


I&O leaders responsible for architecting, sourcing and managing communications services must transform their wireless and wireline communications services to support agile, cloud-based digital business initiatives. They must also select and manage vendors amid a dynamic, competitive environment.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • What external forces will affect enterprise communications and network infrastructure in the next five years?
    • What new communications technologies and services will impact enterprises?
    • Which are the best practices and strategies to architect, implement, source and manage a rapidly changing communications service infrastructure?
    • Which providers will succeed or fail?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

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