Gartner Research

Strategic IT Services: Linking IT Service to Business Value With the IT Service Unified Framework

Published: 20 January 2017

ID: G00319588

Analyst(s): Debra Curtis , Suzanne Adnams , Ed Holub


CIOs pursue IT service initiatives to optimize IT delivery, advance IT maturity and achieve business outcomes. The IT Service Unified Framework provides a single strategic view that reveals the relationship between IT services, delivery, maturity and business service value.

Table Of Contents
  • Key Challenges



  • Assess Business Demand and IT Capability
  • Define the Strategic Service Portfolio Before Creating an IT Service Catalog
  • Build the Process-to-Service Map to Guide IT Management of Resources and Capacity
  • Bottom Line

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