Gartner Research

Evaluation Criteria for Enterprise Content Management

Published: 25 January 2017

ID: G00323607

Analyst(s): Darin Stewart , Mike Cox

Summary

Enterprise content management — now called "content services" — offers many competing vendors, solutions and deployment options. This document outlines evaluation criteria that will help technical professionals differentiate between products and select the most appropriate solution for their needs.

Table Of Contents

Evaluation Criteria

  • Library Services
    • Required
    • Preferred
    • Optional
  • Record Services
    • Required
    • Preferred
  • Content Creation and Capture
    • Required
    • Preferred
    • Optional
  • Metadata Management
    • Required
    • Preferred
    • Optional
  • Workflow and Business Process Management
    • Required
    • Preferred
    • Optional
  • Navigation and Search
    • Required
    • Preferred
    • Optional
  • Security and Access Control
    • Required
    • Preferred
    • Optional
  • Architecture and Integration
    • Required
    • Preferred

Using the Criteria Toolkit

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