Gartner Research

Communications Service Providers Must Extend Bimodal Beyond IT for Digital Transformation

Published: 25 January 2017

ID: G00314466

Analyst(s): Neil Osmond , King-Yew Foong, Mentor Cana , Monica Zlotogorski , Sylvain Fabre


Digital business comes with high levels of uncertainty, and demand is growing for the business to innovate and move faster to exploit new opportunities. Technology business unit leaders can accelerate digital transformation by collaborating with their technology peers to adopt bimodal practices.

Table Of Contents
  • Key Challenges



  • Create a Common Framework for Bimodal Operations in IT and BUs
  • Align Mode 1 and Mode 2 Across IT and BUs to Ensure a Continuous Innovation Loop
  • Embrace Bimodal Practices to Accelerate BUs' Transformation
  • Business and IT Require New Engagement Rules

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