Gartner Research

How to Change the Role of Ops in DevOps

Published: 27 January 2017

ID: G00316161

Analyst(s): Ed Holub , David Paul Williams


The role of IT operations in DevOps remains unclear, with future relevance continuing to cause I&O leaders anxiety. This research explains how DevOps changes the role that IT operations plays in the enterprise, and what needs to be done to meet new challenges.

Table Of Contents
  • Key Challenges



  • Measure Development and Operations Personnel Using the Same Objectives and Metrics
  • Focus DevOps Operations on Product Delivery and Business Value Realization by Using Four Steps to Create an Effective Release Cycle
  • Create Distinct IT Operations Capabilities Within DevOps Teams and IT Infrastructure Management
  • Develop Methods to Govern and Assign IT Operations Resources With Skills Needed for DevOps

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