Gartner Research

Develop Small Cross-Functional I&O Teams to Deliver Improved Capabilities With Greater Efficiency

Published: 23 January 2017

ID: G00319418

Analyst(s): Ed Holub


The percentage of IT staff devoted to infrastructure and operations slowly trended downward from 50% to 45% between 2011 and 2015, but dropped to 41% in 2016. I&O leaders must adopt leading-edge practices that deliver improved results despite this trend.

Table Of Contents
  • Key Challenges



  • Invest in Acquiring and Developing Versatile Staff
  • Adopt a New Organizational Approach by Piloting Small Teams of Versatilists
  • Expand Deployment of the Small-Team Model Across I&O

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