Gartner Research

Industry Vision: Health-Value Management, the Next-Generation Healthcare Payers' Transformation Strategy

Published: 01 February 2017

ID: G00322194

Analyst(s): Jeff Cribbs , Brad Holmes , Bryan Cole , Constance Sjoquist


Healthcare payers' business model is at risk. To reverse the trend, payer CIOs and their CEOs commonly espouse, but struggle to deliver, a satisfying experience at a reasonable cost. Health-value management is a digital strategy designed to engage and satisfy customers and improve payer performance.

Table Of Contents


  • CIOs Have a Major Role and Stake in Innovation
    • Health-Value Management Is an Outside-In Strategy to Improve Payer Performance
    • The Business Capabilities of a Health-Value Management Organization
    • A Vision
    • Recommendations

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