Gartner Information Technology Research

Gartner Magic Quadrant for Managed Workplace Services, North America


Gartner positions 21 providers in the North American managed workplace services market according to their execution and strategic vision for the future of MWS. This research helps sourcing and vendor management leaders choose the right provider in a crowded, critical market.

Published: 30 January 2017

ID: G00312948

Analyst(s): Daniel Barros , Helen Huntley , Karen Hobert

Table Of Contents

Market Definition/Description

  • Managed Workplace Services

Magic Quadrant

  • Vendor Strengths and Cautions
    • Atos
    • Bell Techlogix
    • C3i Healthcare Connections
    • Capgemini
    • Cognizant
    • CompuCom
    • CSC
    • Dell Services
    • Fujitsu
    • Genpact
    • HCL Technologies
    • HPE (Enterprise Services)
    • IBM
    • Insight
    • Long View
    • Pomeroy
    • Stefanini
    • TCS
    • Unisys
    • Wipro
    • Zensar
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
    • Service Capabilities
    • Overall Viability (Business Unit, Financial, Strategy, Organization): Financials
    • Sales Execution and Pricing
    • Market Responsiveness and Track Record
    • Marketing Execution
    • Customer Experience
    • Operations
  • Completeness of Vision
    • Market Understanding
    • Marketing Strategy
    • Sales Strategy
    • Offering Strategy
    • Business Model
    • Vertical/Industry Strategy
    • Innovation
    • Geographic Strategy
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players


  • Evaluate Gartner's Vendor Positioning to Find Candidates That Meet Your Specific Requirements

Market Overview

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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