Gartner Research

Vendor Rating: Amazon

Published: 30 January 2017

ID: G00311364

Analyst(s): Deborah Wilson , Lydia Leong , Jason Daigler , Mark Paine , Brian Blau , Adam Woodyer , Donald Feinberg , Yefim Natis , David Yockelson , Alfonso Velosa , Werner Goertz , David Smith


With its roots in retail, Amazon has become a factor in an increasing number of segments related to enterprise IT, directly and indirectly. We rate the company across its multiple segments to enable CIOs and IT leaders to understand its broad potential impacts on their suppliers and strategies.

Table Of Contents

Overall Rating

  • Overall Rating: Strong

Detailed Rating

  • Product/Service: Strong
  • Support/Account Management: Positive
  • Pricing Structure: Positive
  • Technology/Methodology: Positive
  • Strategy: Strong
  • Corporate Viability: Strong
    • Financial: Variable

Additional Analyst Insights

  • Information Management
  • Devices
  • Platform as a Service
  • Amazon Web Services
    • Sales/Distribution
    • Direct Sales
  • Artificial Intelligence/Machine Learning
  • Content App Services
  • Internet of Things
  • Amazon Consumer Marketplaces
  • Amazon Business

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