Gartner Research

Market Insight: Excel at the Top Five Client Priorities for Testing Service Provider Selection

Published: 30 January 2017

ID: G00321317

Analyst(s): Susanne Matson

Summary

Technology business unit leaders responsible for application testing service practices can better target clients and win deals by delivering best-in-class performance in five key client priorities.

Table Of Contents

Analysis

  • Value for Money Correlates to Client Satisfaction
  • While Foundational Selection Criteria Remain, Providers Need to Serve Clients Along an Increasingly Complex Set of Demands
  • Providers Must Remain High Performers in How They Work With Clients, Even as Testing Demands Change
  • Clear Definition of Innovation That Is Aligned With the Client's Vision and Desired Outcomes Is Needed
  • Providers Must Showcase New Technology Capabilities as Provider Choice Is Increasing for Clients in Niche New Technology Areas
  • Providers Must Customize Value Proposition as Business Outcomes Vary for Each Client

Background and Context

The Impact

Conclusion

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.