Gartner Research

Creating and Managing Shared Services Primer for 2017

Published: 31 January 2017

ID: G00318148

Analyst(s): Simon Mingay , Cassio Dreyfuss


IT shared-service organizations are evolving from a focus on cost-efficiency and economies of scale, to providing services with high business impact and value, and targeting the strategic services the business will need in the future. Gartner's research will focus on SSOs as they evolve and mature.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • How should CIOs approach shared services as an important part of enterprise business solutions?
    • How should CIOs engage and leverage their relationships with the BU clients?
    • How should CIOs evolve the SSO to become a 3.0 organization?

Related Priorities

  • Suggested First Steps
  • Essential Reading

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