Gartner Research

The Business Intelligence Competency Center: An Essential Business Strategy

Published: 29 May 2002

ID: G00107134

Analyst(s): Frank Buytendijk , Mary Knox, Kevin H. Strange, Mark Camm, Alexander Linden , Howard J. Dresner, Ted Friedman


Good business intelligence (BI) doesn't just alert an enterprise to looming problems; it also highlights opportunities and cost savings. But good BI needs a good team -- the BI competency center.

Table Of Contents
  • Management Summary
  • The Case for BI
  • BI Activism: The Sharing of Goals
    • Assessing BI Activism
    • Defeating BI Inertia
    • Avoiding One-Size-Fits-All Solutions
    • Preventing the Growth of BI Application Silos
    • Aligning IS Organization and User BI Activism
  • Enlightenment Obstructed
  • Planning a BI Competency Center
    • Coordinating the Center With Other Initiatives
    • The Need for Effective Analysis and Skills
    • The Center's Main Tasks
    • Putting a Successful BI Competency Center Together
    • Defining Skills: The First Step
    • The Reporting Structure
    • Funding the Center
  • Aligning BI Initiatives: The BI Framework
    • Infrastructure Layer
    • Functionality Layer
    • Organization Layer
    • Business Trend Layer
  • Gartner's BI Methodology and Life Cycle Model
    • Steps 1–5: Construction
    • Steps 6–9: Consumption
    • The Ongoing Cycle
  • Advanced Skills to Fuel the BI Competency Center
    • The Role of Advanced Skills
    • Types of Advanced Skills
  • The SIO: A Critical Role for BI Competence
    • The Role of the SIO
    • The Relationship Between the SIO and the BI Competency Center
  • The BI Road Map Manages Expectations
  • The Data Warehouse Team and the BI Center
    • The Cross-Functional Implementation Team
    • Coordinating the Extraction Process
    • Staffing Data Acquisition Efforts for the Data Warehouse
  • User Power: How It Can Make or Break a BI Project
    • Gartner's User Assessment Model
    • Three Profiles Revealed
  • Conclusion
  • Acronym Key

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