Gartner Research

Keep an 'Eyes Wide Open' Perspective When Selecting HCM Technology

Published: 02 February 2017

ID: G00322025

Analyst(s): Ron Hanscome , Mike Burden


Implementing an HCM technology represents a multiyear commitment to a vendor's product and organization and involves considerable time and expense. HCM application leaders should incorporate these practices to reconcile the inevitable trade-offs and pick the best-fit solution for their enterprise.

Table Of Contents
  • Key Challenges



  • Ensure That the Evaluation Team Includes a Mix of Functional, Technical and Line of Business (LOB) Staff, as Well as "Typical" Employees and Managers

Case Study

  • Ensure Linkage to HCM Technology Strategy and Use Critical Use Cases to Drive Detailed Requirements
  • Take Charge of the Demo, Build In Time for "Test-Driving" by Primary End-User Roles, and Schedule Follow-Up Sessions to Cover Any Topics Not Completely Addressed During the Primary Demos

Case Study

  • Scrutinize How Effectively the Solution's Customer Community Has Influenced Product Direction and Affected the Delivery of Enhancements

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