Gartner Research

Operating the CSP Digital Delivery Platform Primer for 2017

Published: 02 February 2017

ID: G00318585

Analyst(s): Neil Osmond , Mentor Cana


Communications service providers continue to implement digital delivery platform strategies to accelerate and maximize their participation in digital ecosystems. This research outlines upcoming research intended to guide CSP CIOs and IT strategy leaders tasked with driving this transformation.

Table Of Contents



  • Operating the CSP Digital Delivery Platform
  • Top Challenges and How Gartner Can Help
    • What skills and competencies do CSPs need to innovate?
    • How can CSPs enact a change in culture if they are a "waterfall project" centric organization to become radically more agile and adaptive?
    • How can CSP CIOs and IT strategy leaders make technology decisions for business transformation?
    • How can CSP CIOs and IT strategy leaders assess their progress and adjust their digital journey accordingly?

Related Priorities

  • Suggested First Steps
  • Essential Reading

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