Gartner Research

Enhancing and Communicating Performance and Measurement of Business Value of IT Primer for 2017

Published: 06 February 2017

ID: G00318146

Analyst(s): Sanil Solanki


Every CIO needs to be able to evaluate the performance of IT, and help enterprise stakeholders understand how IT investments create value. Existing IT performance management practices need to be modified to support the evolution to digital business.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • How do I demonstrate the value and success that is delivered to the enterprise from my IT strategy, projects, services and purchases?
    • How do I translate, reinterpret and quantify the value of technology into the language of business choices and decisions?
    • How do I meet stakeholder performance expectations to optimize, maximize or balance IT-enabled growth, innovation, cost and risk?
    • How do I increase the maturity of IT performance management to drive better IT and business outcomes?
    • How do I convert the mission-critical priorities of the enterprise into metrics to show the IT organization's contribution to business outcomes?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.